Tenant Services

Renting a property gives you, the tenant:

  • Peace of Mind
  • Convenience
  • Comfort
  • Security

Our aim is to exceed tenant expectations by offering good value homes for rent in desirable locations with superior service in both administration and maintenance terms, and increase our reputation for expert property management services.

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Renting a property can be an ideal way of:

  • Avoiding the long term commitment that comes with taking on a mortgage.
  • Allowing you to assess the facilities, location and desirability of an area prior to purchase.
  • Giving yourself thinking space before deciding to purchase a property yourself.
  • Avoiding the responsibility for maintenance and repair of the building.
  • Getting accommodation quickly.
  • Getting accommodation less expensively than the costs of purchasing a home.
  • Providing greater flexibility when required to move elsewhere, for work or pleasure.

However, these benefits can be outweighed if:

  • You cannot find accommodation of a suitable standard.
  • There is no accommodation in your desired area.
  • The rent charged by the landlord is unrealistically high.
  • You don't have time to scour the papers and ring round.
  • You have to chase absentee landlords to conduct necessary repairs.
  • You are not assured that furniture complies with fire safety regulations.
  • You are unsure whether the annual gas and electricity checks have been conducted.
  • Yourdeposit is not registered with one of the government-approved schemes.
  • You do not have a proper, legal agreement, setting out your rights as a tenant.
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These are good reasons for choosing to rent through an agency:

  • Peace of mind that the appropriate legislation is complied with.
  • The agent's knowledge of the local market.
  • A range of properties available to suit your personal requirements.
  • Saves time in flat hunting.
  • An agent to manage the relationship with the landlord.
  • All tenants are required to provide satisfactory references.
  • Security of knowing repairs will be carried out when promised.
  • Security of tenure with professionally drafted agreements.

With Endrick Property you get:

  • An excellent general standard of accommodation.
  • A professional and personal service.
  • Friendly and helpful administrative staff.
  • Competent and trustworthy maintenance and repair contractors.
  • Compliance with all the good practice codes of the relevant professional bodies.
  • Expertise on relevant legislative requirements.
  • Peace of mind.
  • All regulations are met and often exceeded, including foam in furniture and annual gas and electric safety checks.
  • Most repairs not requiring parts or specialised materials are completed within 1 week.
  • Your tenancy agreement is a professionally drafted agreement giving you security of tenure.


  • We will register all utilities other than telephone.
  • Advise local authorities regarding Council Tax.
  • Assisted departure, including meter readings and hassle free deposit return.

How do I arrange a Viewing?

When booking appointments, it should be noted that all viewings are accompanied by a member of Endrick Property and in the interests of staff security we ask for proof of identity in the form of a Passport, Driving Licence, ID card or Bank card.

If I am interested in taking a property, what is the procedure?

All our tenancies are subject to completion of an individual tenant referencing assessment. This is carried out by Homelet, a Referencing Agency, who complete a full check on employment status, current and previous address and a credit check. All tenants must complete the referencing form in full. There are no tenant fees whatsoever.

How long does the process take?

The referencing form is normally processed within 48 hours; thereafter it is dependent on how quickly those asked to provide references respond. It is helpful if applicants warn their referees they will be contacted and ask them to reply promptly. References must be completed on all tenants prior to taking occupation of a property.

How do I reserve a property while the referencing is being done?

You will need to pay 250.00 Holding Fee; this will be credited against the first month's rent. This deposit will be returned if for any reason the tenancy does not proceed.

How much do I need to pay before I can move in?

In addition to the referencing process a number of formalities must also be completed prior to taking occupation of the property as follows:-

  • Deposit equivalent to one month's rent.
  • First month's rent, less the 250.00 holding fee.
  • Signing of the AT5, tenancy agreement and acknowledgement of TIP.
  • Completion of a standing order mandate for rental payments.
  • Residential properties are usually let on a minimum period of 6 or 12 months and we request that rents are paid by Standing Order.
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What happens after I move in?

We aim to leave you to enjoy your home in peace; you'll only see us on the following occasions, if you are living there when they fall due:-

  • Annual inspection and certification of all gas appliances by a GasSafe registered engineer.
  • Annual maintenance checks for security and fire alarm systems, and entryphone units.
  • A periodic internal inspection of the property. We will always give you advance notice of this and ask you to leave us a note of any repairs required for collection.

The only time we will enter your home without warning is in case of emergency for instance, if a resident of a flat below yours reports water coming through their ceiling andwe are unable to contact you.

How do I report a fault or repair?

On line through our web site via the "report a repair" link where you will find contact details for all our out of hours services.